Refund policy
Return Policy
At ShopBETA, we stand behind the quality of our products and want you to be happy with your purchase. That said, due to the limited-run nature of many of our items, returns are handled on a case-by-case basis.
How Returns Work
If you believe there is an issue with your order, please reach out to us at shopbeta@beta.team. Our team will review your request and work with you to determine the best path forward.
Eligibility Considerations
Returns or replacements may be approved in cases such as:
- Items arriving damaged or defective
- Incorrect items received
- Other order-specific issues reviewed by the ShopBETA team
Approved returns may result in a replacement, store credit, or refund, depending on the situation and product availability.
Important Notes
- Due to limited quantities and seasonal or drop-based releases, not all items are eligible for return or exchange.
- Customers are responsible for return shipping unless the issue is due to an error on our end.
- Items must be unused and in original condition unless otherwise approved.
Final Decision
All return decisions are made at the discretion of the ShopBETA team to ensure fairness while allowing us to continue offering limited-run products at accessible price points.
If you have any questions, don’t hesitate to reach out, we’re always happy to help.