Returns & Refunds 

At ShopBETA, we stand behind the quality of our products and want you to be happy with your purchase. Because of the limited run nature of many of our products, we handle returns on a case-by-case basis to best assess the appropriate remedy for the situation. If you believe there is an issue with your order, please reach out to us at shopbeta@beta.team. Our team will review your request and work with you to determine the best path forward. 

Returns or replacements will be approved in cases such as an incorrect, defective, or materially nonconforming product. In such cases, ShopBETA will provide a return, replacement, or refund. 

ShopBETA may, but is not obligated to, approve, returns for other order-specific issues. Such returns may result in a replacement, store credit, or refund, depending on the situation and product availability. 

Note that we generally do not accept returns of perishable or limited-run items unless for reasons such as shipping delays, defects, or nonconforming products, or as otherwise required by applicable law. Please contact ShopBETA customer support if you believe an exception applies. 

Customers are responsible for return shipping unless the issue is due to an error on our end. Items must be unused and in original condition unless otherwise approved. 

Nothing in the foregoing is intended to limit any non-waivable rights or remedies under applicable law, including rights relating to non-delivery, shipping delays, or statutory cancellation or withdrawal rights. 

If you have any questions, don’t hesitate to reach out, we’re always happy to help. 

EU and UK Customers  

Where applicable, EU and UK consumers have the right to cancel an online purchase within 14 days after receiving the goods, without giving a reason. To exercise this right, contact ShopBETA customer support before the cancellation period expires. Customers must return the goods within 14 days after notifying ShopBETA and are responsible for return shipping costs. ShopBETA will refund the purchase price and standard outbound shipping charges within 14 days after receiving the cancellation notice, but may withhold the refund until the goods are returned or proof of return is provided. Refunds will be issued using the original payment method. Statutory exceptions and other applicable consumer rights remain unaffected.